Terms of service

Ochre Goods – Terms of Service

Effective Date: [Insert Date]

OVERVIEW

This website is operated by Ochre Goods. Throughout the site, the terms “we”, “us” and “our” refer to Ochre Goods. Ochre Goods provides this website, including all information, tools and services available from this site, to you—the user—conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by them. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services. If these Terms are considered an offer, acceptance is expressly limited to them.

Any new features, products, or tools added to the store will also be subject to these Terms. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates or changes to our website. Your continued use of or access to the website following the posting of changes constitutes acceptance of those changes.

Our store is hosted by Shopify Inc., who provide the e-commerce platform that enables us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or you have given consent for any of your minor dependents to use this site.

You must not use our products for any unlawful or unauthorized purpose, nor may you violate any laws in your jurisdiction (including copyright laws) in the use of the Service. You must not transmit any viruses, worms, or other harmful code. Any breach will result in immediate termination of your access to our Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone, at any time, for any reason.

You acknowledge that your content (excluding credit card information) may be transferred unencrypted and involve (a) transmissions across various networks and (b) changes to conform and adapt to technical requirements. Credit card information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission from us.

SECTION 3 – ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION

We are not responsible if information available on this site is not accurate, complete, or current. The material provided is for general information only and should not be solely relied upon for decision-making. Historical information may be included for reference and is not necessarily current. We reserve the right to update site content but are not obligated to do so.

SECTION 4 – MODIFICATIONS TO SERVICE & PRICES

Prices for our products may change without notice. We reserve the right to modify or discontinue the Service (or any part thereof) at any time without notice. We are not liable to you or to third parties for such modifications, price changes, or discontinuation.

SECTION 5 – PRODUCTS OR SERVICES

Our products include both garments hand-sewn and cut by us as well as designs that we have created and had manufactured overseas in Indonesia. Some items may be available exclusively online and may be produced in limited quantities.

Returns and exchanges are only accepted in accordance with our [Refund Policy].

We aim to display our products accurately, but cannot guarantee your monitor’s display of colour is exact. We may, at our discretion, limit sales of products or services by person, region, or jurisdiction. Product descriptions and prices are subject to change at any time. We reserve the right to discontinue products at any point.

We do not warrant that any products, services, or information purchased or obtained will meet your personal expectations, nor that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING & ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. In some cases, we may limit or cancel orders placed per person, household, or order. Restrictions may apply to orders using the same customer account, payment method, billing, or shipping address. If we make a change or cancel an order, we will attempt to notify you using the email, billing address, or phone number provided.

You agree to provide accurate and current account information and promptly update it as needed so that we can process your transactions and communicate with you.

Please review our [Refund Policy] for further details.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools which we neither monitor nor control. You acknowledge that these are provided “as is” and “as available,” without warranties. Your use of such tools is entirely at your own risk.

Future new features or services will also be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products, and services may include third-party materials. Third-party links may direct you to websites not affiliated with us. We are not responsible for third-party content, accuracy, or practices, and are not liable for any harm resulting from transactions with third parties. Please review their policies carefully before engaging.

SECTION 9 – USER COMMENTS, FEEDBACK & SUBMISSIONS

If you provide us with creative ideas, feedback, suggestions, or other materials (“comments”), you agree that we may use, edit, publish, or distribute them without restriction and without obligation to maintain confidentiality, compensate you, or respond.

You agree your comments will not infringe third-party rights, contain unlawful or abusive content, or include malware. You are solely responsible for your submissions.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information is governed by our [Privacy Policy].

SECTION 11 – ERRORS, INACCURACIES & OMISSIONS

Occasionally information on our site may contain errors or omissions (including pricing, product descriptions, promotions, or shipping charges). We reserve the right to correct such errors, and to change or update information or cancel orders, without notice.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions, you are prohibited from using the site or its content:
(a) for unlawful purposes;
(b) to solicit others to perform unlawful acts;
(c) to violate regulations, laws, or ordinances;
(d) to infringe intellectual property rights;
(e) to harass, abuse, or discriminate;
(f) to submit misleading information;
(g) to upload viruses or malicious code;
(h) to collect personal data without consent;
(i) for spamming, crawling, or scraping;
(j) for obscene or immoral purposes;
(k) to interfere with site security.

We may terminate your use of the Service for violating these rules.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our Service will be uninterrupted, timely, or error-free. The Service and all products provided are “as is” and “as available,” without warranties of any kind.

Ochre Goods, its directors, employees, agents, and affiliates shall not be liable for damages of any kind arising from the use of our Service or products, including direct, indirect, incidental, punitive, or consequential damages, except as limited by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless Ochre Goods and its affiliates, officers, employees, and partners from any claims arising out of your breach of these Terms, applicable laws, or third-party rights.

SECTION 15 – SEVERABILITY

If any part of these Terms is found to be unlawful or unenforceable, the remainder shall remain valid and enforceable.

SECTION 16 – TERMINATION

These Terms are effective until terminated by you or us. You may end them at any time by ceasing use of our site. We may terminate if you fail to comply with these Terms, with or without notice, and you remain liable for any amounts due up to termination.

SECTION 17 – ENTIRE AGREEMENT

These Terms, together with any related policies posted on our site, constitute the entire agreement between you and us. They supersede all prior agreements, communications, or proposals.

SECTION 18 – GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of Australia.

SECTION 19 – CHANGES TO TERMS

We may update these Terms at any time by posting changes on our site. Your continued use constitutes acceptance of the updated Terms.

SECTION 20 – CONTACT INFORMATION

Questions about the Terms of Service should be directed to:

Ochre Goods
📧 hello@ochregoods.com.au
ABN: 89 291 075 668