Privacy policy

Privacy Policy

Effective Date: 26/09/2025

This Privacy Policy explains how Ochre Goods (operating under www.ochregoods.com.au) collects, uses, and shares your Personal Information when you visit or make a purchase from our Site. Our collection includes information related to both garments that are hand-sewn and cut in our studio, and items designed by us and produced in partnership with our makers in Indonesia.

Collecting Personal Information

When you interact with Ochre Goods, we collect details about your device, your engagement with our Site, and information required to process your purchases. Any information that can identify an individual is considered “Personal Information.”

1. Device Information

  • Examples: browser version, IP address, time zone, cookies, pages or products viewed, search terms, and site interactions.

  • Purpose: to ensure the Site displays correctly, and to analyse usage for improvements.

  • Source: collected automatically using cookies, log files, tags, or pixels.

  • Disclosure: shared with Shopify, our email platform, and analytics tools (such as Google Analytics).

2. Order Information

  • Personal Information: name, billing address, shipping address, payment details, email address, and phone number.

  • Purpose: to process and fulfil your order, arrange shipping, issue invoices, communicate with you, screen for fraud or risk, and share product updates.

  • Source: collected directly from you.

  • Disclosure: shared with Shopify, Starshipit (for shipping), and email or social media communication platforms (e.g. Instagram direct messaging).

3. Customer Support

  • Personal Information: name, email, phone number, and order details.

  • Purpose: to provide support, answer questions, and resolve issues relating to your purchase.

  • Source: collected directly from you.

  • Disclosure: shared with Shopify and our email platform.

4. Minors

Our Site is not directed toward individuals under 18 years of age. We do not knowingly collect information from children. If you believe a child has provided us with Personal Information, please contact us so we can remove it.

Sharing Personal Information

We may share Personal Information with trusted third-party service providers to deliver our services, including:

  • Shopify to host our online store. Read more: Shopify Privacy Policy.

  • Starshipit for order fulfilment and shipping management.

  • Analytics and advertising partners (e.g. Google Analytics, Facebook Ads) to help us understand usage and improve marketing.

  • Legal authorities, where required by law or to protect our rights.

Behavioural Advertising

We use your information to provide you with relevant advertising and marketing communications. Examples include:

Using Personal Information

We use Personal Information to:

  • Provide and deliver products

  • Process payments securely

  • Arrange and track shipping

  • Communicate order updates and customer support

  • Share news, new releases, or offers (if you’ve opted in)

Lawful Basis (EEA Customers)

If you are located in the EEA, we process your Personal Information under GDPR where:

  • You have given consent

  • It is necessary for our contract with you

  • We must comply with legal obligations

  • It is in our legitimate interests (without overriding your fundamental rights)

Retention

We retain your Personal Information for our records unless and until you request erasure.

Cookies

Our Site uses cookies to enhance your experience, remember preferences, and help us understand visitor behaviour.

  • Session cookies expire once you stop browsing.

  • Persistent cookies remain until deleted or expired.

  • You can manage or block cookies in your browser settings. For more guidance, visit www.allaboutcookies.org.

Note: blocking cookies may limit how some features of the Site function.

Do Not Track

Because there is no consistent industry standard, we do not change our practices when receiving a “Do Not Track” signal from a browser.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices, or for legal, regulatory, or operational reasons.

Contact

If you have questions, requests, or complaints about this Privacy Policy, please contact us:

Email: hello@ochregoods.com.au
Post:
Ochre Goods

Margate Beach LPO

Shop 5 266 Oxley Avenue, MARGATE BEACH, QLD, 4019

Last updated: 26/09/2025