SHIPPING INFORMATION

All items are posted from Margate Beach, QLD, Australia via Australia Post.

Please note, as we operate from a regional area, shipping may occasionally be 1–3 business days slower than metro areas.

Our products are made-to-order, with a standard production timeline of up to 10 business days for cutting and sewing your garment. Once produced, domestic shipping typically takes 1–3 business days. International shipping times vary and are detailed below.

DOMESTIC SHIPPING

  • Regular Shipping – $10 AUD flat rate; estimated delivery: 3–7 business days.

  • Express Shipping – $15 AUD flat rate; estimated delivery: 1–4 business days.

INTERNATIONAL SHIPPING

Shipping is available to select countries. Estimated delivery: 6–27 business days, including production and processing time.

Weight Cost (AUD)
Under 300g $23
301g – 500g $35
501g – 1kg $55

Please note:

  • Delivery times are estimates and may be affected by customs, local postal services, or other factors beyond our control.

  • Customers are responsible for any customs duties, import tariffs, or other fees imposed by their country.

  • Australia Post considers Standard Parcels lost or delayed only if more than 10 business days past the expected delivery time. Given current delays, we recommend International Express for a smoother experience.

  • Delivery days are for major cities and count business days only (excluding weekends and public holidays).

  • Ochre Goods operates from a rural area in QLD, which may slightly affect dispatch times.

  • Delivery times may vary during peak periods.

Country-specific shipping options:

Country Express Express Delivery Days Standard Standard Delivery Days
NZ $20 5–8 $15 8–13
UK $32 3–13 $20 10–15
US $30 7–10 $15 10–15
Canada $30 4–8 $20 6–12
Japan $30 5–9 $20 6–10
China $25 15–20 $15 20–25
Rest of World $25 Check website $30 Check website

If you don’t receive your order within the estimated timeframe, please contact us at hello@ochregoods.com.au – we’re happy to help.

RETURN SHIPPING

  • Return shipping costs are the buyer’s responsibility and are non-refundable.

  • A tracking number must be provided for all returns. We cannot process a return without proof of shipment.

  • Returns must be initiated by contacting us at hello@ochregoods.com.au to receive instructions.

PRE-ORDERS

  • Pre-order items will have an estimated dispatch date indicated at the time of purchase.

  • You will be notified via email with a tracking number once your order has been shipped.

  • If you purchase pre-order and in-stock items together, all items will be sent together once the pre-order item is ready. If you wish to receive in-stock items sooner, we recommend placing separate orders.

  • Estimated dispatch dates may vary by up to 14 days due to production, courier delays, or unforeseen circumstances. If a delay occurs, we will notify you immediately.

  • If a delay exceeds 14 days from the indicated dispatch date, you may choose between a refund or store credit.

RETURNS

We hope you love your items! However, if you change your mind, we accept returns on all full-priced products within 14 days of delivery for a store credit.

  • Store credits exclude shipping costs and are valid for 3 years.

  • We do not offer exchanges or refunds.

  • Returns are for online purchases only. We do not accept returns for items purchased from stockist boutiques.

To arrange a return, please email us at hello@ochregoods.com.au with your proof of purchase. We cannot accept returns unless you have contacted us first.

Return shipping is the buyer’s responsibility. Please use a tracked postal service and keep a copy of your receipt or proof of shipment, as we cannot process a return without physical goods or proof of delivery.

Items must be:

  • In their original condition

  • Undamaged

  • With tags attached

We reserve the right to reject returns that do not meet these requirements.

If you haven’t received your store credit within 7 days of us receiving your return, please check your spam folder. If you still haven’t received it, contact us immediately so we can assist.

SALE ITEMS

Sale items are final sale. We do not offer returns or store credits on sale items.

FAULTY ITEMS

While we carefully check each garment before dispatch, there is a possibility you may receive a faulty item.

If this happens, please email us at hello@ochregoods.com.au within 14 days of receiving your item(s) with:

  • Your name

  • Order number

  • Details of the fault, including a photo

We will either:

  • Replace the faulty item free of charge, or

  • Provide a full store credit

COLOUR DISCLAIMER

We do our best to ensure that online photographs reflect the true colours of our products. However, due to variations in monitors, lighting, and dye lots, we cannot guarantee an exact match. Online images are intended as a guide only.