SHIPPING & RETURNS

SHIPPING

OCHRE GOODS ships to all destinations within Australia and most countries world-wide. You will be sent a confirmation email with your tracking number once your parcel has been sent, so that you can track the delivery of your items. All orders are dispatched daily if placed before 10am. This excludes public holidays and any specified dates such as collection launches. 

We use Australia Post who ship via regular or express post. Regular post is a flat rate of $11 and express is $15.

INTERNATIONAL

For our international friends, we use Australia Post International. 

Here are a few key points to keep in mind:

- Australia Post considers Standard Parcels as lost or delayed only if they are more than 10 business days past the expected delivery time. Given current delays with international parcel deliveries, we recommend opting for International Express to ensure a smoother experience.

- For specific delivery times and prices based on your location, please refer to the table below. If your country isn't listed, you can find delivery times on the Australia Post website: (https://auspost.com.au/service-updates/international-delivery-times)

Thank you for your understanding, and feel free to reach out if you have any questions.

 

Important Information:

- Delivery days are applicable to major cities and operate on business days, excluding weekends or public holidays.

- Please be aware that duties and taxes may apply to certain orders and are determined by the customs regulations of the destination country. Customers are responsible for any customs duties, foreign taxes, and other associated fees.

- Ochre Goods is situated in a rural area of QLD.

- Delivery times may vary during peak periods.

If you don't receive your order within the specified timeframe, please reach out to us at hello@ochregoods.com.au. We're here to help!

 

RETURNS

OCHRE GOODS offers returns on all full priced items within 15 days of delivery for an online credit note.

The item must be:-

• Unworn
• Unwashed
• Unused with original tags attached

Please head to the returns portal here or email our team on hello@ochregoods.com.au with your name, order number and item/s you will be returning. Please allow 2-5 business days for your return to be processed. Please note: The cost of the shipping returned will be the responsibility of the buyer and we cannot process your credit until we have received your items back.

Ochre Goods has the right to reject a return if they do not meet the above conditions. In this instance, we will contact you and organise to send back the return.

RETURNING YOUR GOODS

Please ensure to include your name and order number on any return so that we can process this efficiently for you.

Please send via a tracked postal service to ensure your parcel does not go missing. OCHRE GOODS is not liable for any missing returns and we can only process your return once the original has been received back into our HQ.

RETURN ADDRESS

Please contact us at hello@ochregoods.com.au with the above information and you will be given the return address or will be advised via the return portal.

FAULTS OR DISCREPENCIES

If you receive an item in a faulty condition, please reach out to us at hello@ochregoods.com.au, including your name, order details, and images of the item/s. Once we receive your notification, we will promptly inspect the issue and take the necessary steps, offering either a refund, online store credit or a replacement as appropriate. Please be aware that we have a 5-week period for faulty claims (excluding general wear and tear and incorrect garment care) as per the Australian Consumer Law. If a minor problem is identified, we may opt for a free repair instead of a replacement or offer a store credit. In cases of a major problem with a product, you have the right to choose between a replacement, store credit, or a refund.