Frequently Asked Questions
We are proud to ship Ochre Goods worldwide from Australia via Australia Post. All orders are calculated based upon location and shipped in eco-friendly packaging with tracking.
For our Australian customers, we offer free domestic delivery for all orders over $150, this will automatically be applied as you check out.
For a guide on delivery timeline, please view our shipping page here.
All orders are shipped in plastic free, eco-friendly kraft mailers and envelopes, sealed with paper tape. Our shipping labels are biodegradable with the goal to create pieces that are low impact from start to finish. We care about the future of our planet and aim to contribute by reducing the consumption of plastics, water and using recycled materials.
Absolutely, we offer you the buy now pay later option of AfterPay at the checkout.
We would love to chat about the possibility of wholesale orders with you, please contact hello@ochregoods.com.au to discuss this further.
We are always open to ideas with those who align with the Ochre brand, please contact hello@ochregoods.com.au to discuss this further.
Proudly designed in house in Brisbane, our pieces are then brought to life in Indonesia by a small family business, run by 90% women. We are so happy to work together with our manufacturer to create these amazing keep sakes for you.
You can refer to our helpful size guide here to assist with size selection.
OCHRE GOODS offers returns on all orders that are full priced items within 15 days of delivery for an online credit note. Refunds will not be offered unless item/s are faulty beyond repair. Exchange or refund is not available on sale items. Quality checks are important to Ochre and we have personally looked over your garments to ensure they meet our high expectations, however if your piece is faulty or not as described, please notify us at hello@ochregoods.com.au. Upon inspection, we will promptly take the necessary steps to either issue a refund or provide a replacement.